RMA

RMA Policy

ViewZ products are proudly designed and produced with the highest performance and quality in mind. As a result, we are able to offer our valued customers our 3-Year Parts and Labor Warranty. In the rare event that one of our products does not perform according to our specifications or our customer’s expectations, ViewZ on-site Technical Support staff will work diligently to resolve each case. ViewZ may also choose to provide an Advanced Replacement unit depending on the details of each individual case.

Troubleshooting and RMA Procedure

You are welcome to contact ViewZ’s on-site Technical Support staff at 714-996-1177 or techsupport@viewzusa.com
If troubleshooting is unsuccessful, please follow the instructions on our Return Material Authorization (RMA) Request Form to request an RMA number.

RMA Instructions:

Each section on our RMA Request Form must be completed in order to receive an RMA number* *Note: All ViewZ RMA numbers are valid for 30 days.
Each package being returned to ViewZ must have the RMA number on the outer box along with the following shipping info:

ViewZ RMA Department

177 W. Orangethorpe Ave.
Placentia, CA 92870

Entry Date	10/31/2017
Camera Firmware	v3.3.0701.1002.147.0.70.1.20_20171026
Server Version	5.84
Client Version	5.84
Plugin	ONVIF
Maximum Streams Available	2

H.264 Video	Passed : 1920 x 1080
H.264 Motion Detection	Passed : Motion Detected
JPEG Video	Unsupported
JPEG Motion Detection	Unsupported
IP Camera Finder	Auto Detected

Entry Date	11/14/2017
Camera Firmware	v3.3.0701.1002.147.0.70.1.20_20171026
Server Version	7.5.5831.0
Client Version	7.5.5831.0
Plugin	ONVIF
Maximum Streams Available	1

H.264 Video	Passed : 1920 x 1080
H.264 Motion Detection	Passed : Motion Detected
JPEG Video	Passed : 1920 x 1080
JPEG Motion Detection	Passed : Motion Detected
IP Camera Finder	Unsupported

Entry Date	02/28/2018
Camera Firmware	v3.3.0701.1002.147.0.70.1.20_20171026
Server Version	2.3.4
Client Version	2018.2.27.90
Plugin	ONVIF
Maximum Streams Available	1

Entry Date	02/02/2017
Camera Firmware	v3.3.0701.1002.147.0.70.0.11_20161230
Server Version	4.7.0.115
Client Version	4.7.0.115
Plugin	RTSP / TCP
Maximum Streams Available	1

Entry Date	02/06/2017
Camera Firmware	v3.3.0701.1002.147.0.70.0.11_20161230
Server Version	7.15.70.11007
Client Version	7.15.70.11007
Plugin	ONVIF
Maximum Streams Available	1

Entry Date	08/01/2017
Camera Firmware	v3.3.0701.1002.147.0.70.0.16_20170608
Server Version	6.3.2.12
Client Version	6.3.2.12
Plugin	ONVIF
Maximum Streams Available	1

Entry Date	08/10/2017
Camera Firmware	v3.3.0701.1002.147.0.70.0.16_20170608
Server Version	Ocularis 5.4
Client Version	6.10.1_08
Plugin	ONVIF
Maximum Streams Available	2

Entry Date	06/08/2017
Camera Firmware	v3.3.0701.1002.147.0.70.0.16_20170608
Server Version	Pro 7.2.1
Client Version	Pro 7.2.1
Plugin	ONVIF
Maximum Streams Available	1

Entry Date	10/06/2017
Camera Firmware	v3.3.0701.1002.147.0.70.1.18_20170926
Server Version	2017 R2 11.2a
Client Version	2017 R2 11.2a
Plugin	ONVIF
Maximum Streams Available	2

Entry Date	2/20/2018
Camera Firmware	v3.3.0701.1002.147.0.70.1.20_20171026
Server Version	2.1.1.122
Client Version	2.1.1.122
Plugin	ONVIF 2.4
Maximum Streams Available	2

Entry Date	08/14/2017
Camera Firmware	v3.3.0701.1002.147.0.70.0.16_20170608
Server Version	14.1.1
Client Version	14.1.1
Plugin	ONVIF
Maximum Streams Available	2

Entry Date	01/11/20177
Camera Firmware	v3.3.0701.1002.147.0.70.0.11_20161230
Server Version	V3.3.5. Build 160607
Client Version	V3.3.5. Build 160607
Plugin	ONVIF
Maximum Streams Available	1

Entry Date	11/17/20177
Camera Firmware	v3.3.0701.1002.147.0.70.1.20_20171026
Server Version	5.5 SR3
Client Version	5.5 SR3
Plugin	ONVIF
Maximum Streams Available	1

Entry Date	01/31/2017
Camera Firmware	v3.3.0701.1002.147.0.70.0.11_20161230
Server Version	v2.6.0.13109
Client Version	v2.6.0.13109
Plugin	ONVIF
Maximum Streams Available	1

Entry Date	2/22/2018
Camera Firmware	v3.3.0701.1002.147.0.70.1.20_20171026
Server Version	9.0.158.0
Client Version	9.0.158.0
Plugin	ONVIF
Maximum Streams Available	1

Entry Date	07/17/2017
Camera Firmware	v3.3.0701.1002.147.0.70.0.16_20170608
Server Version	3.210.0000.2
Client Version	3.210.0000.2
Plugin	ONVIF
Maximum Streams Available	2

H.264 Video	Passed : 1920 x 1080 [12 FPS]
H.264 Motion Detection	Passed : Motion Detected
JPEG Video	Passed : 1920 x 1080 [12 FPS]
JPEG Motion Detection	Passed : Motion Detected
IP Camera Finder	Auto Detected

Entry Date	11/17/2017
Camera Firmware	v3.3.0701.1002.147.0.70.1.20_20171026
Server Version	5.14.008
Client Version	5.14.008
Plugin	ONVIF
Maximum Streams Available	1

Entry Date	01/26/2017
Camera Firmware	v3.3.0701.1002.147.0.70.0.11_20161230
Server Version	6.9.0.1528
Client Version	6.9.0.1528
Plugin	ONVIF
Maximum Streams Available	1

Entry Date	02/01/2017
Camera Firmware	v3.3.0701.1002.147.0.70.0.11_20161230
Server Version	3.0.0.838
Client Version	3.0.0.838
Plugin	ONVIF
Maximum Streams Available	1

Entry Date	01/19/2017
Camera Firmware	v3.3.0701.1002.147.0.70.0.11_20161230
Server Version	7.0.4.2
Client Version	2.1.2.0
Plugin	ONVIF
Maximum Streams Available	2

Entry Date	05/09/2017
Camera Firmware	v3.3.0701.1002.147.0.70.0.11_20161230
Server Version	9.50.0000+
Client Version	9.50.0000+
Plugin	ONVIF
Maximum Streams Available	2

RMA

RMA Policy

Troubleshooting and RMA Procedure

RMA Instructions:

ViewZ RMA Department

Click to submit RMA request